Module 1	Getting Started
Unit 1	Conflict Resolution (0:37)
Unit 2	Getting Started (1:18)
Module 2	An Introduction to Conflict Resolution
Unit 1	An Introduction (3:54)
Unit 2	Introduction Case Study (0:37)
Module 3	The Thomas-Kilmann Instrument
Unit 1	C R Styles with TKI (4:18)
Unit 2	C R Styles with TKI Case Study (0:44)
Module 4	Creating an Effective Atmosphere
Unit 1	Creating an Effective Atmosphere (4:09)
Unit 2	Creating an Effective Atmosphere Case Study (0:36)
Module 5	Creating Mutual Understanding
Unit 1	Creating a Mutual Understanding (3:00)
Unit 2	Creating a Mutual Understanding Case Study (0:36)
Module 6	Focusing on Individual Needs
Unit 1	Focusing on Individual & Shared Needs (4:02)
Unit 2	Focusing on Individual & Shared Needs Case Study (0:39)
Module 7	Getting to the Root Cause
Unit 1	Getting to the Root Cause (4:50)
Unit 2	Getting to the Root Cause Case Study (0:43)
Module 8	Generating Options
Unit 1	Generating Options (2:59)
Unit 2	Generating Options Case Study (0:40)
Module 9	Building a Solution
Unit 1	Building a Solution (4:05)
Unit 2	Building a Solution Case Study (0:36)
Module 10	The Short Version of the Process
Unit 1	The Short Version of the Process (3:35)
Unit 2	The Short Version of the Process Case Study (0:36)
Module 11	Additional Tools
Unit 1	Additional Tools (2:54)
Unit 2	Additional Tools Case Study (0:39)
Unit 3	Closing (0:20)
Module 12	bb
There are no units in this module.

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