Module 1	Course Introduction
Unit 1	Course Introduction (1:08)
Unit 2	Instructor Introduction (0:53)
Module 2	Lesson 01 - Principles of Professional Behavior
Unit 1	Principles of Professional Behavior (0:37)
Unit 2	What is Etiquette? (0:49)
Unit 3	What is Professionalism? (1:09)
Unit 4	Costs of Poor Etiquette (0:50)
Unit 5	Costs of Poor Etiquette (Cont.) (0:32)
Unit 6	Always Be Your Best (0:40)
Unit 7	Always Be Your Best - Attire (2:01)
Unit 8	Always Be Your Best (Cont.) (1:52)
Unit 9	More on Always Being Your Best (1:11)
Unit 10	Always Be Your Best (Cont.) (1:46)
Unit 11	Always Be Your Best - Communication (1:29)
Unit 12	Always Be Your Best - Working Hard (3:08)
Unit 13	Always Be Your Best When Meeting and Greeting (2:14)
Unit 14	Always Be Your Best (Cont.) (0:12)
Unit 15	Effectively Working for Your Boss (1:58)
Unit 16	Being an Effective Part of the Team (1:21)
Unit 17	Lesson 01 Review (0:55)
Unit 18	Review Questions
Module 3	Lesson 02 - Interview Etiquette
Unit 1	Interview Etiquette (0:26)
Unit 2	Types of Interviews (1:38)
Unit 3	On the Phone (2:30)
Unit 4	Employment Tests (2:16)
Unit 5	Planning for the Interview (4:17)
Unit 6	In the Waiting Room (2:26)
Unit 7	During the Interview (5:57)
Unit 8	After the Interview (2:39)
Unit 9	Job Fair Interviews (3:49)
Unit 10	Lesson 02 Review (0:38)
Unit 11	Review Questions
Module 4	Lesson 03 - Planning and Attending Business Meetings
Unit 1	Planning and Attending Business Meetings (0:33)
Unit 2	Types of Meetings (0:36)
Unit 3	Planning Office Meetings (2:53)
Unit 4	Attending Office Meetings (2:08)
Unit 5	Planning Conference Call Meetings (1:38)
Unit 6	During Conference Call Meetings (3:14)
Unit 7	Planning Video/Teleconference Meetings (2:01)
Unit 8	During Video/Teleconference Meetings (3:05)
Unit 9	Meal Meetings (2:50)
Unit 10	Making Reservations (1:19)
Unit 11	Table Manners and Business Meal Etiquette (2:10)
Unit 12	Utensils (0:27)
Unit 13	Utensils (Cont.) (0:43)
Unit 14	Thank You Notes (0:34)
Unit 15	Lesson 03 Review (0:57)
Unit 16	Review Questions
Module 5	Lesson 04 - Electronic Etiquette
Unit 1	Electronic Etiquette (0:23)
Unit 2	Voicemail (1:18)
Unit 3	Cell phones (2:16)
Unit 4	Email (4:22)
Unit 5	Instant Messaging (2:00)
Unit 6	Text (2:45)
Unit 7	Social Media (3:34)
Unit 8	Lesson 04 Review (0:50)
Unit 9	Review Questions
Module 6	Lesson 05 - Multicultural Etiquette
Unit 1	Multicultural Etiquette (0:21)
Unit 2	Five Steps to Dealing with Diversity (2:17)
Unit 3	Cultural Norms (1:23)
Unit 4	Cultural Norms (Cont.) (1:29)
Unit 5	Awareness of Personal Bias (3:30)
Unit 6	Communication Guidelines (2:14)
Unit 7	Key Guidelines (1:22)
Unit 8	Lesson 05 Review (0:45)
Unit 9	Review Questions
Unit 10	Course Closure (1:02)

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