Module 1	Getting Started
Unit 1	Communication Strategies (0:33)
Unit 2	Getting Started (1:21)
Module 2	The Big Picture
Unit 1	The Big Picture (2:34)
Unit 2	The Big Picture Case Study (0:39)
Module 3	Understanding Communication Barriers
Unit 1	Understanding Communication Barriers (4:58)
Unit 2	Understanding Communication Barriers Case Study (0:37)
Module 4	Paraverbal Communication Skills
Unit 1	Paraverbal Communication Skills (2:59)
Unit 2	Paraverbal Communication Skills Case Study (0:44)
Module 5	Non-Verbal Communication
Unit 1	Non-Verbal Communication (3:51)
Unit 2	Non-Verbal Communication Case Study (0:38)
Module 6	Speaking Like a STAR
Unit 1	Speaking Like a Star (2:45)
Unit 2	Speaking Like a Star Case Study (0:37)
Module 7	Listening Skills
Unit 1	Listening Skills (4:28)
Unit 2	Listening Skills Case Study (0:38)
Module 8	Asking Good Questions
Unit 1	Asking Good Questions (3:47)
Unit 2	Asking Good Questions Case Study (0:41)
Module 9	Appreciative Inquiry
Unit 1	Appreciative Inquiry (2:14)
Unit 2	Appreciative Inquiry Case Study (0:38)
Module 10	Mastering the Art of Conversation
Unit 1	Mastering the Art of Conversation (5:00)
Unit 2	Mastering the Art of Conversation Case Study (0:43)
Module 11	Advanced Communication Skills
Unit 1	Advanced Communication Skills (4:26)
Unit 2	Advanced Communication Skills Case Study (0:39)
Unit 3	Closing (0:20)

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