Module 1	Getting Started
Unit 1	Facilitation Skills (0:35)
Module 2	Understanding Facilitation
Unit 1	Understanding Facilitation (9:03)
Unit 2	Understanding Facilitation Case Study (0:38)
Module 3	Process vs. Content
Unit 1	Process vs. Content (5:32)
Unit 2	Process vs. Content Case Study (0:39)
Module 4	Laying the Groundwork
Unit 1	Laying the Groundwork (6:18)
Unit 2	Laying the Groundwork Case Study (0:39)
Module 5	Tuckman and Jensen"s Model of Team Development
Unit 1	Tuckman and Jensen"s Model of Team Development (6:37)
Unit 2	Tuckman and Jensen"s Model of Team Development Case Study (0:40)
Module 6	Building Consensus
Unit 1	Building Consensus (9:00)
Unit 2	Building Consensus Case Study (0:40)
Module 7	Reaching a Decision Point
Unit 1	Reaching a Decision Point (4:25)
Unit 2	Reaching a Decision Point Case Study (0:41)
Module 8	Dealing with Difficult People
Unit 1	Dealing with Difficult People (2:30)
Unit 2	Dealing with Difficult People case Study (0:41)
Module 9	Addressing Group Dysfunction
Unit 1	Addressing the Group Dysfunction (5:46)
Unit 2	Addressing the Group Dysfunction Case Study (0:45)
Module 10	Addressing Group Dysfunction
Unit 1	About Intervention (6:07)
Unit 2	About Intervention Case Study (0:40)
Module 11	Intervention Techniques
Unit 1	Intervention Techniques (2:41)
Unit 2	Intervention Techniques Case Study (0:43)
Unit 3	Closing (0:20)

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