Module 1	Course Introduction
Unit 1	Course Introduction (0:42)
Unit 2	Instructor Introduction (0:46)
Module 2	Lesson 01 - Positioning Yourself as a Professional
Unit 1	Lesson 01 - Positioning Yourself as a Professional (0:12)
Unit 2	Topic A: Attitude in the Workplace (0:19)
Unit 3	What is Attitude? (0:39)
Unit 4	Administrative Assistant’s Responsibility (1:46)
Unit 5	Professional Behaviors (3:35)
Unit 6	Task Oriented Behaviors (2:16)
Unit 7	Your Attitude and Your Job (1:38)
Unit 8	Topic B: Professionalism (0:08)
Unit 9	What is a Professional? (0:14)
Unit 10	What is a Professional? (Cont.) (0:49)
Unit 11	How to Project Professionalism in the Workplace (1:35)
Unit 12	Topic C: Making Changes through Personal Accountability (0:27)
Unit 13	What is Accountability? (0:14)
Unit 14	Developing an “Entrepreneur” Attitude (2:05)<
Unit 15	Practicing Personal Accountability (1:12)
Unit 16	Create a Plan for Making Changes (0:28)
Unit 17	Taking Action (1:40)
Unit 18	Lesson 01 Review (0:43)
Unit 19	Review Questions
Module 3	Lesson 02 - Enhancing Your Professional Image
Unit 1	Enhancing Your Professional Image (0:14)
Unit 2	Topic A: Your Image as a Whole (0:13)
Unit 3	Assessing Your Image (0:41)
Unit 4	The Benefits of a Professional Image (0:28)
Unit 5	Authenticity (1:44)
Unit 6	Updating Your Office Skills (2:08)
Unit 7	Topic B: Becoming More Marketable (0:14)
Unit 8	Personal Appearance (0:44)
Unit 9	How to Sabotage Your Image (1:14)
Unit 10	How to Project a Professional Image (0:28)
Unit 11	A Professional Workspace Presentation (0:38)
Unit 12	Topic C: Communicating and Image (0:15)
Unit 13	Communicating in Person (1:14)
Unit 14	Non-Verbal Communication or Body Language (1:05)
Unit 15	Non-Verbal Communication or Body Language (Cont.) (0:35)
Unit 16	Building Credibility (1:53)
Unit 17	Remaining Politically Correct (2:31)
Unit 18	Lesson 02 Review (0:33)
Unit 19	Review Questions
Module 4	Lesson 03 - Expanding Your Skills
Unit 1	Expanding Your Skills (0:19)
Unit 2	Enhancing Your Role (0:43)
Unit 3	Topic A: Time Management (0:28)
Unit 4	Tips for Meeting with Your Manager (1:29)
Unit 5	Prioritizing Work Overload (1:10)
Unit 6	Prioritizing Your Tasks (0:36)
Unit 7	Time - Management Tips (1:35)
Unit 8	Setting Priorities (1:41)
Unit 9	Group Tasks for Greater Efficiency (2:14)
Unit 10	Identify Your Stressors (0:49)
Unit 11	Turn Your Telephone into a Time -Management Tool (1:30)
Unit 12	Long -Range Planning (2:00)
Unit 13	Topic B: Project Management Techniques (0:14)
Unit 14	Using Project -Management Techniques (0:46)
Unit 15	Planning Steps (1:11)
Unit 16	Staying Organized (0:26)
Unit 17	Topic C: Making Decisions (0:10)
Unit 18	Decision Making in Six Easy Steps (1:10)
Unit 19	1. Gather Information (0:35)
Unit 20	2. Identify Options (0:31)
Unit 21	3. Test Each Option Against the Situation (0:27)
Unit 22	4. Make a Decision, Inform Others, and Note Who is Responsible (0:30)
Unit 23	5. Take Action on Your Decision (0:09)
Unit 24	6. Build Feedback Vehicles to Assess the Effectiveness (0:17)
Unit 25	Rate Your Decision Making Skills (1:17)
Unit 26	Lesson 03 Review (0:43)
Unit 27	Review Questions
Module 5	Lesson 04 - Communicating for Results
Unit 1	Communicating for Results (0:21)
Unit 2	Communicating for Results (0:21)
Unit 3	Keys to Effective Communication (0:11)
Unit 4	How Well Do You Listen? (1:08)
Unit 5	How Well Do You Listen? (Cont.) (2:02)
Unit 6	Active Listening (1:08)
Unit 7	Reflecting Feelings (0:58)
Unit 8	Check Interpretation (0:52)
Unit 9	Show Comprehension (0:25)
Unit 10	Paraphrasing (0:48)
Unit 11	Requesting More Information (1:05)
Unit 12	Summarizing and Responding (0:19)
Unit 13	Listening and Responding (1:43)
Unit 14	Writing Clearly (3:15)
Unit 15	Professional Communication Skills (1:07)
Unit 16	Use “You” and “I” Messages (2:29)
Unit 17	Writing in Confidence (1:12)
Unit 18	Writing Emails (2:55)
Unit 19	Common Business Writing Errors (1:46)
Unit 20	Conveying Bad News Tactfully (1:13)
Unit 21	Topic B: Presentations (0:20)
Unit 22	Effective Presentation Skills (0:23)
Unit 23	1. Give a Few Introductory Remarks (0:31)
Unit 24	2. Develop a Clear Preview Sentence of Your Main Points (0:26)
Unit 25	3. Deliver the Body of the Presentation (0:28)
Unit 26	4. Review the Main Points (0:17)
Unit 27	5. Conclude the Presentation (0:16)
Unit 28	Using Laptops and LCD Panels Effectively (1:23)
Unit 29	Tips for Using Laptops or LCDs (1:30)
Unit 30	Techniques for Videoconferencing (1:26)
Unit 31	Techniques for Videoconferencing (Cont.) (0:40)
Unit 32	More on Techniques for Videoconferencing (1:35)
Unit 33	Topic C: Meetings (0:17)
Unit 34	Planning for Meetings (2:01)
Unit 35	Ten Key Statements for Effective Facilitation (1:46)
Unit 36	When Your Manager Travels to a Meeting (0:36)
Unit 37	Before the Trip or Meeting (1:03)
Unit 38	After the Trip or Meeting (0:47)
Unit 39	Lesson 04 Review (0:38)
Unit 40	Review Questions
Module 6	Lesson 05 - Building Relationships and Networks
Unit 1	Building Relationships and Networks (0:27)
Unit 2	Topic A: Work and Your Personality (0:15)
Unit 3	Interpersonal Skills (0:46)
Unit 4	Understanding Your Personality (0:18)
Unit 5	Assertiveness (0:36)
Unit 6	How to Be More Assertive (1:21)
Unit 7	Receptiveness (0:46)
Unit 8	How to Be Receptive (0:43)
Unit 9	Topic B: Networking (0:22)
Unit 10	Building a Network (0:35)
Unit 11	Two Types of Network Approaches (0:41)
Unit 12	Why Do You Need a Network? (0:59)
Unit 13	Making a Good First Impression When Networking (2:04)
Unit 14	How to Build a Network and Keep it Alive (2:37)
Unit 15	Topic C: Roles in the Office (0:18)
Unit 16	Common Sources of Conflict (1:32)
Unit 17	Benefits to Resolving Conflict (1:45)
Unit 18	6 Easy Steps to Conflict Resolution (3:00)
Unit 19	The Manager’s Role (2:35)
Unit 20	What Makes a Good Manager? (2:14)
Unit 21	Tips for Establishing a Good Rapport with Your Manager (2:44)
Unit 22	Tips for Establishing a Good Rapport (Cont.) (0:33)
Unit 23	Limiting Interruptions (1:02)
Unit 24	Learning to Ask for Help (0:56)
Unit 25	Lesson 05 Review (0:54)
Unit 26	Review Questions
Unit 27	Course Closure (0:21)

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